Think about this scenario: you’re about to send a large sum overseas after receiving a call from someone claiming to be a government official. They say your account is under investigation, and they need the funds “for verification.” You’re worried but feel the pressure to act fast.

Thankfully, DBS scam-trained frontliners notice this unease at the branch counter or reached out before finalizing the transaction. They ask a few careful questions, quickly realise something isn’t right, and pause the transfer. That proactive intervention saves you from a devastating loss.

Stories like this aren’t rare. In 2024 alone, DBS frontliners prevented more than S$500 million in potential scam losses. This is a powerful reminder of how human vigilance and technology work together to protect customers like you.

The Growing Threat of Scams in Singapore

DBS scam these days are far more advanced than they were a few years ago. From phishing emails and fake SMS alerts to impersonation calls, fraudsters are finding clever ways to trick unsuspecting victims. In 2023, Singaporeans lost over S$650 million to scams, according to ScamAlert.sg.

That’s why DBS has stepped up its efforts. It’s not just about having the best fraud detection systems, it’s about having people on the ground who can spot the subtle signs that algorithms sometimes miss.

How a DBS Scam is Blocked Before it Happens

DBS’s multi-layered defence system is built to stop scams before your money is ever at risk. Cutting-edge technology monitors for suspicious activity around the clock, flagging transactions that don’t match your usual patterns.

But the real magic happens when these systems work hand in hand with DBS frontliners. Whether at a branch or in a call centre, they get real-time alerts about risky transactions. Trained to pick up on small behavioural cues like hesitation, nervousness, or unusual instructions, they can step in and halt transfers on the spot, safeguarding your investment.

As one DBS spokesperson explains, “Our systems help us detect scams, but it’s our people who notice what computers can’t, including tone of voice, fear, urgency. Together, these safeguards give customers the strongest protection possible.”

Why Human Oversight Still Matters

No matter how advanced technology becomes, human judgment remains irreplaceable. DBS employees have successfully blocked thousands of scam attempts simply by paying attention and asking the right questions.

In many cases, their quick thinking has prevented life-changing financial losses for customers. It’s a powerful example of why DBS continues to invest heavily in both technology and training.

Staying One Step Ahead Together

While DBS has built proactive and strong defences, you also play a vital role. Be cautious with unexpected requests for your banking details, urgent payment instructions, or links from unknown senders. When in doubt, reach out to DBS immediately

To support you, top banks like DBS send in-app security alerts, run public education campaigns, and make it easy for you to report suspicious activity. These efforts create a collaborative shield, keeping scams at bay.

Make Safety Your Priority

DBS scam will keep evolving, but Singapore and DBS is committed to staying ahead. With highly trained frontliners and powerful systems working in tandem, the bank stands as your first line of defence against fraud.

So, if something doesn’t feel right, don’t hesitate to contact DBS. It is a critical step that will protect you from a scam and give you peace of mind.